If you are having trouble logging into your Share Pro account or may have forgotten your password, you can try the following strategies to log back into your account. Please note, Share Pro support staff do not have access to your account and cannot change or update any of your login information.
1. I failed to login 5 times and my account is locked.
Your Share Pro account allows for 5 consecutive failed logins. After 5 failed login attempts in a row you will be locked out of your Share Pro account as an added layer of security from intruders. To log back into your account you must reset your password. Please scroll down to topic 3. Here's how to reset your password, for the steps to reset your password.
2. I tried to login with the correct password but it's still not working.
Sometimes when you attempt to login you may feel you are entering your correct password but may have entered either the wrong password, or used a capital / lowercase letter by accident. This can happen on mobile phones frequently due to their auto correct features. In these cases, it is best to write down your password in another program, such as notepad and copy and paste your password exactly as it is written into the Share Pro login. We also suggest you save your password somewhere safe so you can retrieve it later should you have issues logging in again in the future.
Keep in mind that 5 failed login attempts in a row will lock your account and any future attempts to login (even with the correct login information) will fail. You must now reset your password to log back in. Please scroll down to topic 3. Here's how to reset your password, for the steps to reset your password.
3. Here's how to reset your password:
Either click the link below or copy the links below and paste it into your web browser address bar and visit the following link:
www.shareprotest.com/artist-password-reset.php
You can also find this link located at the bottom of your Share Pro login page where it says "Forgot your password? Click Here".
After you reach the password reset page, please enter the email address associated with your Share Pro account. An email will then be sent to you with a link and a password reset code. Click that link in your email inbox to be sent to the Share Pro create new password page and fill in the requested information. Complete that final step and you now have a new password and can login again to your Share Pro account.